When will I receive the invoice for my delegate place?

A confirmation email will be sent to you as soon as we have received your registration. Your invoice will be sent out 2 – 3 days later.

When do I have to pay the registration fee? 

Payment must be received before the conference or 30 days from the invoice date. If you envisage this being a problem, please contact us to discuss.

What if I can't pay till after the event?

If it is not possible for you to pay before the event please contact us. We will ask you to sign an attendance at the conference registration desk.

Are the registration fees including taxes? 

Yes, the registration fee includes taxes.

Can I pay online? 

We are currently unable to process online payments. Please follow payment instructions on your invoice.

Can I pay by bank transfer? 

Yes, instructions and payment details will be on your invoice but please see details below:

Bank Account Name: Optimus Education Ltd
Bank: NatWest
Branch: Croydon Whitgift Centre, Croydon, Surrey, CR9 3BQ 
Account Number: 36146188 
Sort Code: 60-50-01
IBAN: GB57NWBK60500136146188
BIC: NWBK GB2L 
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Optimus Education Limited. A company registered in England and Wales with Company Registration Number 5791519 whose registered office is Shaw Trust House, 19 Elmfield Road, Bromley, Kent BR1 1LT.

When will I receive joining instructions?

Joining instructions will be sent via email 3-4 weeks before the event.

When do I need to select my sessions?

You will be sent joining instructions from the team which will include the options for you to select to tailor your day.

What do I need to do if I want to cancel my registration?

Cancellations need to be made in writing via email, post or fax.

Terms and conditions

Written cancellations made four weeks before the conference date will be subject to a full refund. Written cancellations made two weeks before conference date will be subject to a 50% + VAT refund per ticket. Cancellations made less than two weeks before the conference date cannot be refunded. All cancellations must be made in writing.

I have already registered for this conference. Can I make changes to my registration information?

You may substitute a colleague to attend in your place at no extra cost. To change the delegate, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

When will I receive my event badge?

You will receive your badge when you arrive at the event. When you receive your joining instructions please ensure all details are correct as these are what will be printed on the badge.

What is the dress code for the conference?

The dress code is smart/casual.

When do I select my dietary requirements?

We will request your dietary requirements when we send the joining instructions. However, if you need to order kosher meal, please let us know at least 2 weeks before the conference start date.

I have special access requirements, how do I let you know?

If you have special access requirements please email our customer services team This email address is being protected from spambots. You need JavaScript enabled to view it.

I have another question! 

Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will be happy to help with any further enquiries.